Managed IT Services | Primetime IT Solutions

Sound familiar?

The signs you’ve outgrown break-fix IT.

Most growing businesses don’t realize they have an IT problem until it costs them a client, a deadline, or a deal. Here’s what we hear from week-one calls.

“We only call IT when something breaks.”
Reactive support means you’re always behind. Patches go unapplied. Backups stop running. You find out at the worst possible moment.
No real inventory of what you own.
You don’t know how many laptops are in the field, who has admin rights, or which licenses you’re paying for and not using.
Onboarding takes a week.
Every new hire is a manual setup project. Accounts, licenses, hardware, training. Multiply that by employee turnover.
Your cyber-insurance application is a guessing game.
Carriers ask 60+ technical questions: MFA coverage, EDR brand, backup retention, privileged access. You don’t have the answers documented.

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What you get

Your IT department, on tap.

Everything in our managed services agreement — no hidden tiers, no “that’s a project” surprises.

24/7 monitoring

Every endpoint, server, firewall, and cloud tenant under continuous observation. Alerts triaged by our team, not yours.

Unlimited help desk

Phone, email, chat, or remote-takeover. No per-ticket fees. Senior engineers, not script-readers.

Automated patching

Workstations, servers, third-party apps. Patched in the maintenance window. Reported monthly. No CryptoLocker by way of an outdated PDF reader.

Asset & license lifecycle

Live inventory of every device, license, and warranty date. Procurement, deployment, refresh, retirement — one record.

Onboarding & offboarding

90-second automated provisioning across M365, Entra, Defender, and your security stack. Offboarding tighter than HR.

AI-automated operations

PowerShell + Claude pipelines that handle reporting, license audits, and routine ops. We spend the saved time on architecture and incident response.

How we deliver

From handshake to humming in under 30 days.

A clear onboarding sequence so you know exactly what’s happening, when, and what we need from you.

Day 0–3

Discovery

Full environment audit: identity, endpoints, network, backup, licensing, security posture. No fluff — an actual technical inventory.

Day 4–10

Stabilize

Critical patches applied. MFA enforced. Defender + S1 + Huntress deployed. Backup tested. Help desk live. The most important fixes in week one.

Day 11–30

Standardize

Move you onto our reproducible stack. Documentation built. Automation pipelines hooked in. Monthly reporting cadence set.

Ongoing

Operate & advise

Quarterly business reviews. Annual roadmap. vCIO touch points so you’re investing in technology, not just maintaining it.

AI inside

The reason an AI-augmented MSP can stay lean without sacrificing depth.

We scale through standardization and automation. Every repeatable task in managed-IT delivery has an AI-assisted pipeline behind it, freeing time for architecture, security, and business-critical support.

Ticket triage in seconds
Inbound tickets categorized, prioritized, and routed by AI — with senior eyes on every P1 before action.
Reporting that writes itself
Monthly client reports drafted by AI from your real telemetry — ticket volume, patch compliance, backup success, security posture.
Onboarding in 90 seconds
A new employee’s entire identity, license, security, and software stack provisioned in the time it takes to brew coffee.

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“The fastest path to enterprise discipline at SMB scale is automation — not headcount.”

Laz De La Vega · Practice Lead, Primetime IT Solutions

Common questions

The questions we get on every discovery call.

How is support coverage handled?

Coverage is built around a standardized stack, automation, and documented escalation paths. Security monitoring is backed by a vetted 24/7 SOC partner, and after-hours incidents follow defined escalation so urgent issues do not sit in a generic queue.

How is pricing structured?

Flat per-user, per-month for the managed-IT base. Everything in the agreement is unlimited — help desk, projects under a defined scope, monitoring, patching, asset management. Major projects (cloud migrations, network overhauls, M&A integrations) are scoped separately so there are no surprises.

Will you work with our existing systems and vendors?

Yes. We’ll audit what you have and recommend a transition path. We’re biased toward our standardized stack (M365, S1, Huntress, N-able Backup Cove, WatchGuard/Unifi) because reproducibility makes us faster and your environment cheaper to support — but we won’t force a rip-and-replace if your current tools are working.

What’s your SLA?

99.9% uptime target on managed infrastructure. <15-minute response on P1 incidents (system down, security event, major outage). P2/P3 response and resolution targets are defined in the MSA with monthly reporting against them.

Do you sign cyber-insurance documentation?

Yes. We’ll fill out carrier questionnaires, attest to controls we operate (MFA coverage, EDR, backup retention, privileged access), and provide evidence packages your underwriter needs. We also flag where your current posture won’t pass — before you submit.

Free assessment · 30 minutes

Let’s get your IT off your plate.

30-minute discovery call. We come prepared. You get a one-page snapshot of your IT maturity, security posture, and AI-readiness in 48 hours — yours to keep, even if we never work together.

Book Your Assessment → Call (305) 781-9728

Cost. No sales-engineer parade.

30 min

Discovery call. We come prepared.

48 hrs

Snapshot report in your inbox.