Serving South Florida businesses since 2007
Trusted Since 2007

IT That Works.

Managed IT Services. Cybersecurity. Cloud Solutions. Help Desk Support. Network Management. Backup & DR.

Proactive managed IT services, cybersecurity, and cloud solutions built for South Florida businesses that need reliable technology without the complexity.

99.9% Uptime
20+
Years in Business
500+
Endpoints Managed
99.9%
Network Uptime
24/7
Monitoring & Support

Technology Solutions That Scale

From day-to-day support to enterprise-grade security, we cover every layer of your IT infrastructure.

Managed IT Services

Proactive monitoring, maintenance, and management of your entire IT environment. We handle the tech so you can focus on your business.

  • 24/7 remote monitoring and alerting across all endpoints and servers
  • Automated patch management for OS, firmware, and third-party applications
  • Vendor management and procurement — we handle your ISP, hardware, and software vendors
  • Asset lifecycle tracking and hardware refresh planning
  • Monthly reporting with executive-level KPI dashboards
  • Quarterly technology reviews with strategic recommendations
Schedule Assessment

Cybersecurity

Multi-layered security with SentinelOne, Huntress, and Microsoft Defender. Endpoint protection, threat hunting, and incident response.

  • SentinelOne EDR with 24/7 SOC monitoring and automated threat response
  • Huntress MDR for persistent foothold detection and identity threat detection (ITDR)
  • Microsoft Defender for Office 365 — anti-phishing, safe links, and safe attachments
  • Email authentication hardening: SPF, DKIM, DMARC configuration
  • Dark web monitoring for compromised credentials
  • Security awareness training and phishing simulations
  • Incident response planning and documented runbooks
Get a Security Assessment

Cloud Solutions

Microsoft 365 administration, cloud migration, and hybrid infrastructure design. Seamless transitions with zero downtime.

  • Full Microsoft 365 tenant administration — Exchange, SharePoint, Teams, OneDrive
  • Entra ID (Azure AD) configuration with conditional access policies
  • Cloud migration planning and execution with rollback procedures
  • Hybrid identity management for on-prem/cloud environments
  • Intune device management and compliance policies
  • License optimization to eliminate waste and reduce costs
Plan Your Migration

Help Desk Support

Fast, reliable support from real technicians who know your environment. Remote and onsite resolution when you need it most.

  • Average response time under 15 minutes — no hold queues or phone trees
  • Dedicated technicians who know your environment and your people
  • Remote support via secure screen sharing for instant resolution
  • Onsite dispatch for hardware issues and hands-on work
  • Ticketing system with full documentation and resolution tracking
  • User onboarding and offboarding with security-first procedures
Get Support

Network Management

Design, deploy, and manage secure networks. Firewall configuration, VLAN segmentation, wireless optimization, and performance monitoring.

  • Network architecture design with proper segmentation and security zones
  • FortiGate, Meraki, and Ubiquiti firewall configuration and management
  • VLAN segmentation to isolate critical systems and guest traffic
  • Enterprise wireless deployment with seamless roaming and WPA3
  • SD-WAN and VPN configuration for multi-site and remote access
  • Real-time network performance monitoring with automated alerting
Review Your Network

Backup & Disaster Recovery

Automated backup solutions with tested recovery procedures. Business continuity planning that keeps your data safe and your operations running.

  • Image-based backup with Veeam and Datto BCDR appliances
  • Cloud replication with offsite storage for geographic redundancy
  • Defined RTO/RPO targets tailored to your business requirements
  • Automated backup verification with screenshot-based validation
  • Quarterly DR testing with documented recovery runbooks
  • Ransomware-resilient backup architecture with air-gapped copies
Assess Your DR Plan

Built for South Florida Business

We're not a faceless national provider. We're local, hands-on, and invested in your success.

Rapid Response

Average response time under 15 minutes. When something breaks, we're already on it.

Security-First Approach

Every decision is made with security in mind. We don't bolt it on — it's built into everything we do.

Dedicated Team

You get a team that knows your name, your environment, and your business goals — not a random tech every time.

Predictable Costs

Flat-rate pricing with no surprises. You know exactly what you're paying and what you're getting.

Ready to Upgrade Your IT?

Schedule a free technology assessment and discover how Primetime IT Solutions can transform your business infrastructure.