Primetime IT Solutions is a focused, senior-led MSP serving South Florida since 2005. Clients get a standardized stack, clear reporting, disciplined escalation, and AI-augmented operations without the complexity of a large-provider model.
Microsoft 365Google WorkspaceEntra IDDefenderSentinelOneHuntressN-able Backup CoveWatchGuard / UnifiClaudeCopilotOpenAI
The story
Founded in 2005. Focused on South Florida.
I started Primetime IT Solutions because the local MSP options for South Florida small businesses fell into two camps: scrappy break-fix shops that disappeared after hours, or large MSPs that treated SMBs like the wrong size of customer. I wanted a third option — tight, accountable, and built to enterprise standards.
Twenty years in, the model still works because the stack is standardized, the reporting is honest, and the work is guided by senior technical judgment. AI gives the practice more leverage without adding unnecessary layers between clients and the people accountable for outcomes.
M365, Entra, Defender depth
Microsoft tenant work: hardening, migrations, Conditional Access, Purview / sensitivity labels, Copilot-readiness, hybrid identity. The Microsoft platform top-to-bottom, not a checklist deployment.
SentinelOne + Huntress operator
Deployment, tuning, and incident response on the modern EDR + MDR stack. The same combination Fortune-500 SOCs use, sized for SMB economics.
PowerShell & AI-automation pipelines
Most of what gets repeated in a managed-IT practice gets automated. PowerShell + Claude pipelines drive onboarding, license audits, reporting, and ticket triage. That is how a focused practice delivers enterprise discipline without unnecessary layers.
Legal-industry compliance fluency
Deep work in South Florida law firms — Bar Rule 1.6, ABA tech-competence, document-management systems, attorney mobility, and now AI tool governance for Harvey, Casetext, and Copilot.
Claude & Copilot rollouts
Pre-flight checklists, sensitivity labels, DLP, AUP, training. Deploying AI productivity tools the way they should be deployed — with the data layer governed first.
MFA fatigue alert — user re-educated, session revoked
Yesterday · M365 Defender
Veeam backup verified — all recovery points healthy
6 hrs ago · Veeam
“The market has two kinds of MSPs — shops that scaled by adding tiers, and shops that scaled by adding leverage. We chose leverage. Twenty years in, the math still works.”
Laz De La Vega · Practice Lead, Primetime IT Solutions
What we believe
The principles behind the work.
Pick any client environment we’ve touched — these show up in the architecture, the documentation, and the conversations we have on bad days.
Clear ownership, full accountability
Clear ownership, documented escalation, and senior-level oversight. You always know who is accountable, what is happening, and how urgent issues move from intake to resolution.
Standardized, audit-ready stack
Same tools deployed at every client. Reproducible. Supportable. Documented for cyber-insurance and compliance audit. Custom is the enemy of fast.
Automate the boring
If we do it twice, we automate it. PowerShell + Claude pipelines handle onboarding, license audits, reporting, and ticket triage. Time saved goes into architecture, security, and incident response — the work that actually moves risk down.
Security as default
MFA enforced. EDR everywhere. Backups immutable. AI usage governed. Cyber-insurance posture documented. We don’t bolt security on at the end — it’s the floor.
Flat, transparent pricing
Per-user, per-month. Unlimited inside the agreement. Major projects scoped separately so there are no surprises. Quarterly business reviews so you always know what you’re paying for.
Honest reporting
We tell you when something’s broken before you ask. We tell you when a project ran long. We tell you when our recommendation last year is no longer the right one. Trust compounds.
Who we work with
Deliberately focused. Always South Florida.
The clients PIS serves best are 10–100-user businesses in our four verticals, where downtime and data loss carry steep cost — and where regulator, AI, and insurance pressure all hit at once.
20+
Years in business (since 2005)
South FL
Miami-Dade, Broward, Palm Beach — on-site where it matters
99.9%
Uptime SLA on managed infrastructure
<15m
P1 response time, every incident
Free assessment · 30 minutes
One call. Senior engineer. Real plan.
30-minute discovery call directly with Laz. We’ll review your environment and send you a one-page snapshot in 48 hours — yours to keep, even if we never work together.
